Privacy Policy

Coker House Productions ("Coker House Productions," "we," "us," or "our") is a creative production and marketing company headquartered in the United States, providing creative production, video production, branding, marketing, media production, content development, consulting, and related creative services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://www.cokerhouseproductions.com, interact with our content, submit forms, request services, schedule appointments, or otherwise engage with us.

This policy applies to all visitors, prospective clients, current clients, and individuals who communicate with us. By using our website or services, you acknowledge the practices described in this Privacy Policy. If you do not agree with these practices, please do not use our website or submit your information to us.

We may collect the following categories of personal information:

• Names and contact information
• Email addresses and phone numbers
• Business and organization information
• Project inquiries and service requests
• Appointment and scheduling details
• Communications submitted through forms
• Website usage information and cookies, where applicable (see Cookies and Tracking Technologies)
• SMS consent records and communication preferences

We collect personal information through several methods:

• Information you provide directly: When you complete a contact form, request a discovery call, submit a project inquiry, schedule an appointment, sign up for our newsletter, or otherwise communicate with us.
• Information collected automatically: When you visit our website, we may automatically collect certain technical information about your device, browser, and usage patterns using cookies and similar technologies.
• Information from your communications: When you email, call, text, or otherwise correspond with us, we retain the content of those communications as needed to provide services and respond to your requests.

We use the personal information we collect to:

• Respond to inquiries and provide requested information
• Manage client relationships and deliver our creative services
• Schedule and confirm appointments and consultations
• Communicate project updates and service-related notifications
• Process service requests and project deliverables
• Conduct marketing and promotional communications where legally permitted and where you have provided consent
• Maintain records of your SMS consent and communication preferences
• Improve our website, services, and client experience
• Comply with legal obligations and protect our rights

Coker House Productions may send text messages to individuals who have expressly opted in to receive SMS communications. These messages may include appointment confirmations, appointment reminders, project updates, service-related notifications, customer support communications, and responses to inquiries.

Individuals who separately opt in to marketing communications may also receive promotional messages regarding our services, special offers, and upcoming events.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP.

Consent to receive SMS messages is not a condition of purchasing any products or services from Coker House Productions.

SMS consent is voluntary. Where applicable, marketing and non-marketing SMS consent are collected separately. You may opt out at any time by replying STOP, and you may request assistance by replying HELP. SMS opt-in information is not shared with third parties for their marketing purposes.

With your separate and express consent, we may send you marketing communications about our creative services, special offers, promotions, and upcoming events. Marketing SMS consent is collected independently from non-marketing (service-related) SMS consent, and each is optional.

You are never automatically enrolled in marketing messages. You may opt out of marketing communications at any time by replying STOP to a text message, clicking the unsubscribe link in an email, or contacting us using the information in the Contact Information section below.

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings; however, some features of our website may not function properly without them.

We do not use cookies to collect sensitive personal information. Where analytics or similar tools are used, they help us understand how visitors interact with our content so we can improve it.

We engage trusted third-party service providers to support our business operations. These may include providers for website hosting, customer relationship management (CRM), scheduling, communications, analytics, payment processing, and project management, to the extent these services are actually used.

These service providers may process personal information on our behalf and on our instructions for legitimate business purposes, subject to appropriate safeguards. They are obligated to protect your information and are prohibited from using it for their own purposes except as necessary to perform services on our behalf.

Our use of service providers is consistent with the SMS non-sharing commitment described in the Mobile Information Sharing and Privacy section. We do not share mobile information or SMS opt-in data with third parties or affiliates for their marketing or promotional purposes.

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will delete or anonymize it in accordance with applicable law.

Subject to applicable laws and legitimate business retention requirements, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Withdraw consent for SMS communications

To exercise any of these rights, please contact us using the information provided in the Contact Information section. We will respond to your request in accordance with applicable law.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website and services after changes are posted constitutes your acknowledgment of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: info@cokerhouseproductions.com
• Website: https://www.cokerhouseproductions.com

For SMS-related questions, you may also reply HELP to any message from us or email the address above.